Question Number: 473

Education homework help and Organizational Communication QuizOrganizational Communication QuizPart A:Indicate the best answer to the following 30 multiple choice questions. Multiple Choice1.What characteristic of an organization is interrelated and interdependent to make the whole organization function? a.rulesb.rolesc.hierarchyd.normse.system2.Darren has realized that the best way to find out what is going on in the office is to hang out in the copy room. This is an example of what type of network?a.formal b.informal c.bypassed d.informational e.cable 3.Jo, a low-level employee, is e-mailing an organizational vice-president about an idea she has for the organization. This is a form of what type of communication?a.formalb.upwardc.chaind.illegale.informal 4.Darla walks in on her coworker, Troy, who is crying. Darla asks Troy what is wrong, to which he responds, “Nothing!” This is an example of which of the functions of nonverbal messages?a.complementingb.rearrangingc.substitutingd.contradictinge.repeating5.An individual’s position in a group or organization is referred to as an individual’s _________. a.roleb.rulec.placed.statuse.purpose6.An individual’s predisposition towards work, motivation to work, job satisfaction, and ways of dealing with peers, subordinates, and supervisors on the job are referred to as her or his what?a.organizational outlookb.organizational goalsc.organizational orientationd.organizational personalitye.organizational temperament7.Alondra is very disgruntled with the status quo within her organization and despises the hierarchy within the organization. What organizational orientation does Alondra have?a.upwardly mobileb.indifferencec.ambivalenced.goal centerede.achievement orientation8.Fatima and Hamid work within the same division in a large corporation. The two quickly became friends because they are both Iranian. Which type of homophily explains how this occurs?a.attitudinalb.backgroundc.demographicd.optimale.fabricated9.Which form of homophily is created when two people are not honest about who they are and what their attitudes, beliefs, and values are?a.attitudinalb.backgroundc.demographicd.optimale.fabricated10.Which orientation to management believes that it is possible to integrate the goals of the organization with the goals of the individual?a.human relationsb.interpersonalc.scientificd.humanistice.human resources 11.Chris’ management communication style tends to consist of a high concern for task and a high concern for people. Which leadership style does he possess?a.socialb.taskc.balancedd.moderatee.leaderless12.Diallo has a lot of faith in his employees, but he still makes most of the major decisions himself. What kind of manager would he be, according to Likert’s PDM Theory?a.exploitive authoritativeb.benevolent authoritativec.consultatived.participativee.instructive13.Abu encourages his subordinates to communicate with him and with their peers and tries to make communication very interactive. What management communication style does Abu have?a.tellb.sellc.consultd.discusse.join14.Which of the following is not a ramification of too much or too little status in an organization?a.it inhibits communicationb.solidarity is not developedc.it interferes with workd.it causes resentment and conflicte.it causes communication underload15.Dialo and Gabby are very good friends. Dialo can get Gabby to do things for him by mentioning that if she were a “good friend” she would do it. Which type of power is Dialo using?a.coerciveb.rewardc.expertd.legitimatee.relational16.Which of the following statements is false about the relationship between cultures and organizations?a.organizations shape culturesb.different organizations have different organizational culturesc.culture shapes organizationsd.culture is not impacted by organizationse.individuals entering an organization go through culture shock17.What is the viewing of one’s culture as the center of the universe?a.egocentrismb.cultural identityc.prejudiced.discriminatione.ethnocentrism18.Angel never seems to find out about what is going on in his organization until it is too late. He never seems to hear anything that is going on. Angel is an example of what type of person in an informal communication system?a.liaisonb.opinion leaderc.informerd.isolatere.innovator19.Which of the following sets of needs create tension that all organizations must face?a.shareholders' needs and manager's needsb.managers' needs and workers' needsc.individual members' needs and the needs of the organizationd.the needs of the society and the needs of the organization20.Organizations require us to sacrifice some of our independence and replace it witha.specializationb.efficiencyc.interdependenced.coordination21.Organizations that face turbulent environments are most effective when their communication systemsa.are capable of adapting to changeb.are stable—employees do not think everything around them is chaoticc.limit information flow through the organization to prevent information overloadd.a and b only22.For rule systems to succeed in influencing employee behaviorsa.the rules must be perceived b.as being fair, objective, and equally enforcedc.employees’ behaviors must be linked to a credible reward systemd.a and be.none of the above (rule systems never succeed)23.Participatory decision making has been shown toa.have no effect on job satisfaction and decrease productivityb.increase job satisfaction, increase gossip levels, and have no effect on motivationc.increase job satisfaction, increase motivation, and have no absolute effect on productivityd.decrease workplace relationships, decrease motivation, and increase productivity24.Organizational stories play which of the following functions?a.they reveal the values of the organizationb.they allow people to justify their actions at workc.they support the culture by making its taken-for-granted assumptions seem legitimated.a, b, and c25.Network organizations motivate and control their units and their units' members througha.hierarchical authorityb.cultivating trustc.network-based formal systems for monitoring and control members' activitiesd.b and c26.Role negotiation occurs when employeesa.enter a new organizationb.transfer within the same organizationc.adapt to a merger or downsizingd.a, b, and c27.Contingency design theory suggest that when an organization exists in an unstable and highly complex environment, the organizational strategy used should includea.the use of many memos and other forms of written communicationb.a high degree of centralization for maximum efficiencyc.a highly qualified and experienced staffd.a and c28.The influence granted to individuals as a result of their status or formal role in the organization isa.referent powerb.asset powerc.legitimate powerd.constant power29.Asking technical questions instead of practical questionsa.privileges some interests over others, usually preserving the status quob.focuses our attention on seemingly value-neutral issues rather than value-laden issuesc.enables us to better understand "how" a process worksd.a, b, and c30.Groupthink occurs more often among what type of groups?a.highly cohesive groupsb.taskforce groupsc.egocentric groupsd.none of the abovePART B: Short AnswerProvide a response of at least 125 words to each of the following questions:1.Considering the various barriers to effective communication explored early in the course, what benefits does the “open climate” of communication provide for overcoming communication barriers?2.New employees often experience “culture shock” when entering a new workplace. What can an organization do to help new hires overcome culture shock?3.Based on the knowledge you have gained in this course, what challenges do globalization present to organizational communication?4.In Week 4, we explored relational strategies for organizing and how information technologies support these strategies. What impacts do information technologies have on organizational communication?5.Organizational decision making often involves groups. What are the advantages and disadvantages for relying on groups in organizational decision making?